ITIL 4 Foundation

ITIL 4 Foundation

Duration
3 Days

Overview

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.

You will learn:

  • The ITIL Service Management System
  • The Service Value Chain
  • Continual Improvement best practices
  • Key Guiding Principles
  • Governance Requirements
  • Key ITIL Practices, including
  • Incident Management
  • Service Request Fulfillment
  • Service Level Management
  • Service Desk
  • Change Control
  • Continual Improvement

Course Outline:

ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)

The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

The ITIL Service Value System (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement
  • 5: Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

 

Perusahaan Yang Pernah Mengikuti Training:
PT.CIMB NIAGA TBK
PT.Bank UOB Indonesia
PT. Bukit Makmur Mandiri

Daftar Training:
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Atau Hubungi Team marketing Kami:
Tititn Suryatin  0856 2488 2320 Via Telp/WA
Nita 0878 7241 2479 Via Telp/WA