The need for banking transactions today has experienced a significant increase as business activities are increasingly tight and competitive. In this case, technological excellence plays an important role in the increasingly high level of activities involving banks. With technology too, customers are increasingly facilitated in carrying out transaction activities whenever and wherever they are ultimately oriented to customer / customer satisfaction Technology in the world of banking, Electronic Banking, or e-banking can be interpreted as banking activities through internet media. This service allows customers of a bank to do almost all types of banking transactions through internet facilities, especially via a website. Through internet facilities, a customer can check accounts, transfer funds between accounts, to pay routine monthly bills (electricity, telephone, etc.) through his bank account. In addition to using internet facilities, the use of ATM machines is one of the service facilities that facilitate customers in banking transaction activities for E-Banking payments. Along with the increasingly fierce competition between banks with one another, high service quality including ATM services, is a demand.
Business competition in the banking sector in Indonesia in attracting customers as much as possible has an impact on the increasing demand for services that must be provided by banks. With a large number of banks and branch offices and various products offered by banks, the quality of service is still effective for banks to retain customers or get new customers. Service quality is very important in the banking business. Banks are increasingly competing in seizing customer based by relying on service quality. In addition to offering a variety of products, improvements in the information technology side are also intended to improve service quality. All of that is prepared to meet customer needs and ultimately is expected to be able to attract public funds. One service facility that facilitates customers in banking transaction activities is the facility of EDC (Electronic Data Capture) machines. Along with the increasingly fierce competition between banks with one another, high service quality including service for easy payment, is a demand. This training discusses various uses and advantages of EDC machines as a means of providing customers with the freedom to transact.